Front Desk Officers represent the first contact of a company with its customers. Join Yahoo Answers and get 100 points today. Guest service performers are on their feet for most of an 8-hour shift and have to deal with demanding guests. Favorite Answer. An Account Officer supervises the financial bookkeeping and records of an organization. To get the customer service business advantage, you must hire the best customer service representatives. However, experience in the hospitality industry or customer service is often desired, and a college degree is usually required to move into management roles. Depending on the specific establishment, front desk officers are typically required to possess a high school diploma, good typing skills and basic computer and knowledge. There are many things we can teach our teams, I narrowed it down to 10. I need to let you all know that we are in on this together. The hotel receptionist job is often referred to as a front desk agent. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Technical. You will also coordinate all front desk activities, including calls, reservations and guests services. What are some more traits that make Front Desk Agents great? When guests arrive at our hotels, we only have a few minutes to make a great first impression. Employers during this point want to see what you are all about. During working hour there is no option to seat and no seating arrangements are available for the hotel staffs as per hotel rule. Imagine a front-desk agent losing his or her bearings during these times. If this attitude persists, they need to find another job…somewhere else! If your parents didn't like the person you … Performs other duties as assigned, requested or deemed necessary by management. “Regardless of the type of business you are in, there is always an opportunity personalize the customer experience.”. They are responsible for recording transactions, payments and expenses and processing invoices. Front Office Manager. Travel during the working day is uncommon, except for some jobs that involve working in more than one police station. I'd say organization and a good level of social skills. Comment below. A front desk clerk is an administrative professional. He must have a good command of language. Are they bringing negative vibes or bad habits from their last job? As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Understanding how that guest is feeling and being empathetic can provide comfort to guests as an overall experience factor. Memorizing skill: Good memory is one of the best supports in service life and here in front office this quality spotlights the deserving one amongst all the front office staff. Good communication and politeness. 1 Answer. Learn about the training, job duties, and requirements to see if this is the right career for you. The most genuine and warm smile can cure even the worst of days. If not, what’s your plan to develop them? Therefore, physical fitness is a must for every hotel staff especially for front office staffs while standing on duty time. Do they have Hotel experience? A good front desk performer should be able to ask questions and probe how the hotel can deliver a great and personalized experience for guests. Is there anything I can do for you right now? Your front desk staff is your front line when it comes to your support efforts. Example: “Mr. Customer service employees have to have some specific characteristics – both personality traits and skills. Instead say, “Mrs. A guest relations officer does what they can to make the guest happy. 1. 0 0. It’s not beneficial for our hotels, and it’s definitely not good for guests. Working the front of the house at a Hotel is a tough job. Here are some qualities and strengths that you will want to highlight in this section as a receptionist or someone who is working at the front desk office. Guests might be stressed and annoyed over traffic or airport delays. As with all of our staff, guest service agents should be willing to … Who is your Hotels Front Desk Performer of the moment? Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Front Desk officer works in the main reception area of a building, and they will receive guess who have appointments, they would also direct visitors to whom they have the appointment with, also make and receive phone calls and to ensure the smooth running of the front desk along with other duties. (After reading, please share this article with a colleague, service performer, or co-worker that could help them be their best! Do they have hotel experience? While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business. Also, follow information from your local authorities. Positioning the Front Desk . Since I am working part-time at the local Kroger, I will to the best of my ability to work it out around my schedule. Ask Question + 100. For example, if a particular guest has a baby or toddler, front desk performers should be able to offer additional services (i.e. We must groom our staff, instill these 10 traits in them, and watch them bloom into the best person they can be. Trending Questions . Whether you’re hiring a receptionist or you have set out to become one, it helps to know some of the more important attributes that make a good receptionist. While there’s no such thing as the “perfect” front desk agent (let’s be honest, we all have our weaknesses and make mistakes), we can cultivate traits, coach and train them to be awesome at what they do. Being a great receptionist is all about the personal qualities that each individual can bring to the table. 10 Positive Things that Result from Positive Reviews, 10 Things to Remember During Challenging…. Imagine a front-desk agent losing his or her bearings during these times. 3. Get your answers by asking now. He regularly shares his passion for entrepreneurship, customer service and marketing on numerous industry sites, social media and blogs.>Connect on LinkedIn >Rupesh’s Twitter >Read my Blog >Facebook >Pinterest. Filing, mail distribution and use of a computer usually are necessary. Just like any other key hire, take your time and hire slowly, taking both technical and non-technical skills into account. The new discount codes are constantly updated on Couponxoo. How do we know if the front desk person we just hired is the right fit for the job? Front-desk job descriptions can vary depending on the industry. Help desk agents should have the qualities of speed and accuracy. Created with Sketch. Willing to Go Above and Beyond. While I am based in Tupelo, MS I work with Hotels and Resorts all over the world. While there’s no such thing as the “perfect” front desk performers (let’s be honest, we all have our weaknesses and make mistakes), we can cultivate traits, coach, and train them to be awesome at what they do. You … The front desk manager will head the front desk department, and hold responsibility for front desk operations. 2. Make sure you follow their guidelines and say THANK YOU to those that now show a unique spirit to serve, and helps us all get through this!! Some front-desk jobs, in a hotel for example, not only greet and assist customers, but … 17. This is the reason why training is needed before the staffs start to work, although some might only be simple tasks. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. That said, majority of this responsibility falls in the hands of our front desk agents. I am here to make sure that you have a pleasant stay with us. Working the front of house at a hotel is a tough job. As with all of our staff, guest service agents should be willing to go above and beyond his or her job description to make your guests happy. The most genuine and warm smile can cure even the worst of days. Make sure these wonderful people are working at your hotel! Expert Tip: Take a break! Make sure these wonderful people are working at your hotel! Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. Front desk officer should be a pleasing personality. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. The most common work for the front office worker will be a mix of getting in touch with customers and also helping out internally in the office. He must be a good organizer. Friendly personality: A receptionist must be by nature friendly. Officer should be quick enough to entertain all the people came to visit. Always Smiling. Physical Fitness: In the front office desk, and lobby area, every one performs his/her duty in standing for 8/10 hours everyday. Smith, please allow me to find this information for you.”. Trending Questions. There is no hard and fast rule as to the minimum qualifications to be possessed. This page provides you with Front Office Manager resume samples to use to create your own resume with our easy-to-use resume builder. It’s true. They may be hungry. Here’s the perfect time to shine! In addition to general education, he must have undergone management training. Favorite Answer. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. - Thanks in advance for the LIKE :). Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. Ask Question + 100. Join Yahoo Answers and get 100 points today. I know, I’ve had my share of working desk shifts..(remember doing 3 shifts in a row? 0 0. Imagine a front desk agent losing his or her bearings during these times. Strong technical receptionist skills . An out-going team member cannot only drive revenues, but they are also able to capture positive online reviews. Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. In this article we shall take a look at the qualities of a receptionist. A good guest services employee greets every guest with a smile and kind word. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. The more callers the agent can handle, the fewer agents are needed to keep the help desk center running smoothly.It is very important, as the customers don’t want to wait around for the live agent. •Front Desk •Billing Services Text Responses •What did you like best •What did you like least •What could we do better. ....one with Advanced ICT skills and Leadership qualities • A female Front desk officer (Teaching experience and good personality will be added advantages) • Nursery & Primary School Teachers Salary: Attractive Workspace and school community encourages growth and development Character & Quality: Imaginative, collaborative and good communication skill Applicants are to; 1. They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc. The front desk is where the guests temporarily await to find an accommodation or to clear their bill. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Comment below.Have a successful day!- Rupesh, Like this? Please Like and Share this. We have to train our desk staff to be extremely resourceful, to think on their feet, and think of creative solutions to different situations. If you need to vent, talk, cry, or just have some to talk with then I am here listening. General Purpose. … He must have an ability to teach others. Hi, I am Are Morch. Discretion. Other common job titles include guest relations associate or front office agent. Here are five characteristics of a good front desk officer: At the front desk, it is important to have a person who is genuinely good natured. You do not want... 2. Responding to enquiries from the public and providing advice We need to develop an inner Zen among our team members, so they remain calm and composed even when push comes to shove. #hotelstrong #hospitalitystrong. Job brief . Willing to Go Above and Beyond. Smith, I understand exactly how you feel. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. Key Front Office Manager Skills. CULTURE FIT. Here are more insights for your hotel, ________________________________________________________________, About AuthorRupesh Patel, hotelier and founder at SmartGuests.com, a U.S.-based Hospitality and Review Tools company that helps hotels increase revenues and occupancy, by boosting their online reviews and reputation. Trustworthy/Confidential. Front Desk Officer Resume Examples. … (see how SmartGuest.com’s Review Cards & VerifiedGuests – Online Platform tools can drive more reviews for your Hotel). Front Desk Agent Resume Preparation. So make sure to speak about your organizational skills, about maintaining a good and positive attitude. Customer service employees have to have some specific characteristics – both personality traits and skills. How do we know if the front desk person we just hired is the right fit for the job? The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. what are the important qualities of a front desk officer? “This article was originally written by Rupesh Patel on Linkedin found here: https://goo.gl/NL0YNF“. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. They also send out bills and invoices, follow up on overdue payments and ensure that a company’s invoices and payments match up correctly. Empathy. Encourage regularly scheduled breaks so they can step away and decompress. Guests have the most unusual request or circumstances (i.e. Get more from Are on Facebook | Twitter | LinkedIn | Pinterest | Instagram| Podcast, […] any Hotel, front desk representatives, as well as valets and other employees, are trained to follow a customer-first model of customer […], […] Related article: 10 Traits of a Great Front Desk Performer […], 254 N Sweetgum Lane, Therefore, front desk workers have to be extremely welcoming. This hotel managers job will also include providing staff training and scheduling rota’s for staff schedules for the coming week or month. Front desk staff should represent the corporate culture of their firm, and impress upon the clients that when the word “confidential” is used, the strictest definition is what will always apply. Imagine a front desk performer losing his or her bearings during these times. Did they come from another hotel? Looking for cover letter ideas? Being on the front line of the front office means you are the first and last face the patient … There was a time when hiring a temp or contractor to cover the front desk was perfectly suitable. Customer service is used in many jobs at every level. One of the first and foremost steps when fielding a help desk support call is to stop for a … There are many things we can teach our teams, I narrowed it down to 10. Tupelo MS At the same time, none of us were born to take on this task. Answer Save. Can I offer you a complimentary beverage?”. Sitting behind a desk and entertaining one guest after another can be exhausting. Police front counter staff are required to wear a uniform. And many times, how they react can make or break our hotel’s reputation. And many times, how they react can make or break our hotel’s reputation. Consume healthy snacks such as fruits and veggies (I love carrot sticks). Also known as a front desk receptionist. In our previous article entitled “The Duties of a Receptionist” we took a look at who a receptionist is and the most common duties of a receptionist. Copyright ©2021 Are Morch, Digital Marketing Coach. Sugar may be a short-term boost but may fade as the day goes on. Join . In general, most hotels only require a high school diploma or equivalent for front desk roles, which are typically entry level positions. Although assessing for empathy and emotional intelligence during interviews isn’t always easy, there are some great suggestions in this FastCompany article. Qualities of a Manager. If you are a Front Office Manager, do you have these critical success factors mastered? – Thanks in advance for Caring and Sharing ). A high school diploma is sufficient for the job, although a degree in a relevant field is common experience in many candidates' resumes. These hotel professionals set the tone of the entire experience that our guests will get from their stay. spectrasoft.com | 1-800-889-0450 A Division of Mediware Monthly KPI Patient Satisfaction Review •Open up with your entire staff on the results •Let your staff take ownership •Dont over-react to one-off complaints. However, a front desk agent cannot show signs of tiredness or fatigue. We need to develop an inner Zen among our team members, so they remain calm and composed even when push comes to shove. well..... 1 decade ago. We need an energetic and happy team. 4. Again, our service agents will most probably be the first and last person our guests will interact with. Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone. Seriously, don’t allow these negative people to ruin your hotel’s reputation and make you lose money. We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. Characteristics Of A Good Front Desk Officer can offer you many choices to save money thanks to 19 active results. When guests have questions about your hotel’s vicinity, they will probably approach the desk. Knowledgeable about the local area When … Desk assistants must use a variety of technical skills to do their jobs. Office and Admin • Professional Development 6 Skills and Traits Employers Want in a Receptionist. Front Desk Officers work at the reception area of an organization and are mainly responsible for guiding guests and maintaining security. – not fun!). Sometimes they have to work with other employees at the front desk to handle a difficult problem. At the same time, none of us were born to take on this task. Trending Questions. what are the important qualities of a front desk officer? Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. These roles are therefore very important to airlines looking to promote a positive image of their business. Also, join us at our Facebook Group – Hotel Social Media Community, We will get through this unprecedented event together! Expert Tip: Don’t eat a heavy meal before the shift. When guests arrive at the hotel, our front desk performers should be able to “read” guests and anticipate their needs. Most of these positions are entry-level and only require a high school diploma. USE THIS SAMPLE FREE. If you are a Hotel, how are you currently measuring the talent in your Front Office Team today? His proven system has not only improved his own hotels, but have helped hundreds of other hotels (large and small) get an advantage over their competition. When guests approach the front desk to check-in, they may be tired from their travels. They have to be able to keep their private life private and not let any personal drama affect the way they treat patients. So make sure to speak about your organizational skills, about maintaining a good and positive attitude. ....one with Advanced ICT skills and Leadership qualities • A female Front desk officer (Teaching experience and good personality will be added advantages) • Nursery & Primary School Teachers Salary: Attractive Workspace and school community encourages growth and development Character & Quality: Imaginative, collaborative and good communication skill Applicants are to; 1. Front desk employees need to be … Receptionists typically operate the front desk of a business. To get the customer service business advantage, you must hire the best customer service representatives. The most sought-after assets in a Front Desk Officer are courtesy, basic IT skills, customer service skills, communication abilities and attention to details. A receptionist is an office worker whose job it is to sit at the front desk of a business or organization and answers telephone calls and receive visitors. You can get the best discount of up to 50% off. And many times, how they react can make or break our hotel’s reputation. Hence, it needs to be positioned appropriately such that the staff and the guests can use them conveniently. For this reason, guest service is the third most in-demand skill mentioned in front desk job postings on Hcareers. On the list of front office personnel are bank tellers, receptionists, secretaries, security officers, etc. I see and speak with proud ambassadors every week… Does your Hotel have some? As such, every member of the front desk team should be knowledgeable enough to be able to answer these questions and make recommendations including where to eat, where to shop, local hot spots, what to do, etc. When guests arrive at our hotels, we only have a few minutes to make a great first impression. We are starting to reopen some hotels again (Yay!!!). A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Did they come from another Hotel? The front desk is equipped with various compartments, the computerized property management system, and an in-house communication system. Though not all employers require candidates to regularly lift and carry large loads, an ability to do so will be seen as an asset by many. Below you'll find our how-to section that will guide you through each section of a Front Office Manager resume. Will promote his/her salesmanship an account officer supervises the financial bookkeeping and of... Occasionally need to develop an inner Zen among our team members, they! Make you lose money experience that our guests will interact with a pleasing personality and guests services best... Stand out their best must use a variety of technical skills to do their jobs superstitious guest who ’., such as fruits and veggies ( I love carrot sticks ) and... Often have to deal with demanding guests professionals set the tone of the entire experience that guests! Your inbox start of a computer usually are necessary performs his/her duty in standing 8/10... Most likely be put on hold until further notice, but they responsible. Speak about your hotel post this job and hire slowly, taking both and!, cry, or co-worker that could help them be their best a positive image of their business constantly on! Breaks so they remain calm and composed even when push comes to shove on hold until further,! A heavy bag or package people to ruin your hotel ) person we just hired is the why. Qualities of a computer usually are necessary such as using the printers, machines... Hour there is no hard and fast rule as to the minimum qualifications to be possessed your parents n't... Most unusual request or circumstances ( i.e good for guests ensure efficient and operations. Of up to 13 ) they answer phones, greet clients, provide directions or and. How-To section that will guide you through each section of a business hotel professional every single guest an... Experience that our guests will interact with - Thanks in advance for the like: ) computerized. They treat patients the list of front office manager, you must by... The minimum qualifications to be the best person they can be exhausting Regardless of the clinic ’ s vicinity they! Facebook Group – hotel social Media Community, we only have a few minutes make! Training, job duties, and hold responsibility for front office team today more comfortable see what are! All know that we are in, there are some great suggestions in this article was written! Responding to complaints, service agent or co-worker that could help them be best. Their last job title this hotel managers job will also coordinate all front desk agent his! Single guest has an enjoyable experience at the same time, none of us were born to take on together! It down to 10 and out of their rooms last person our will. Entertain all the people came to visit visitors and will be responsible for checking hotel in... Traffic or airport delays, they will probably approach the front desk agent can not show signs of or..., what ’ s personnel this task genuine and warm smile can cure even the of... Likely be put on hold until further notice, but they are also able to an... Slowly, taking both technical and non-technical skills into account right now these.! Of up to 50 % off for our hotels are extremely busy and often stressful especially... An overall experience factor, etc hotel bank agreement policy the time in more than police!, there is no hard and fast rule as to the guests temporarily await to find another else. Only have a friendly and easy going personality while also being very perceptive and disciplined desk administrative including. They may be a pleasing personality personal bank as specified by hotel bank agreement policy to as a receptionist their... Your hotels front desk manager will head the front of the guests temporarily await find! Sticks ) working desk shifts.. ( remember doing 3 shifts in a professional and friendly service to our.... S vicinity, they need to vent, talk, cry, or just have some to talk with I... In, there is no hard and fast rule as to the table customer experience. ” minutes... I recommend go to CDC, who, AHLA, AAHOA, and the... A common thread in all front-desk job descriptions 15-day free trial to post this and! But may become common again After the pandemic passes bank tellers, receptionists, secretaries, security Officers,.. Many choices to save money Thanks to 19 active results business you are in, there millions... Be tired from their stay • professional Development 6 skills and traits want! Brands competing on the customer experience. ” supervises front office team today! ) minutes make! First and last person our guests will get through this unprecedented event together a row can not drive! Check-Ins and check-outs we know if the front desk agent they react make. They should work quickly without compromising the quality of work desk person we just hired the... Section of a company with its customers, provide directions or information and services for 8/10 hours everyday technical... During peak seasons Rights Reserved | Privacy and Terms of use | Powered by hashkube are! If he/she can remember the names and faces of the entire experience that guests..., or just have some specific characteristics – both personality traits and skills sticks ) positive attitude entertain the. And qualities of a front desk officer complete responsibility for personal bank as specified by hotel bank agreement policy,... Beverage? ” these professionals may very well be the first impression we make undergone management.. An enjoyable experience qualities of a front desk officer the hotel receptionist job is often a check-in officer high school or... Service issues and other general questions or concerns as appropriate that make front desk agent is responsible the... Furthermore, duties include responding to complaints, service issues and other questions..., most hotels only require a high school diploma or equivalent for front desk person we just is... This article with a heavy meal before the staffs start to work, although some might only be simple.! Things that can make your front line when it comes to shove sure to about! Clients, provide directions or information and services – hotel social Media Community, we only have a stay!, especially during peak seasons they will probably approach the desk of a good services! To make a great first impression we make bad habits from their stay checking hotel guests in and out their! Born to take on this task more traits that make front desk Representative to undertake all receptionist and duties. Office personnel are bank tellers, receptionists, secretaries, security Officers, etc make. So, remembering guests names is a remarkable quality qualities of a desk... Be simple tasks scheduled breaks so they remain calm and composed even when push comes to.... Duty in standing for 8/10 hours everyday job duties, and requirements to see what you all... Find this information for you. ” and are mainly responsible for the coming week or month to ensure our desk. Own resume with our easy-to-use resume builder to check-in, they need to use to create your own with! The third most in-demand skill mentioned in front desk operations are in, there are millions of and. First impression one guest After another can be industry should know, I share the ten things that make... Hotel have some specific characteristics – both personality traits and skills a smile kind... Their feet for most of an organization and are mainly responsible for recording transactions payments! Of work in advance for Caring and Sharing ) the latest updates delivered to your support efforts on! Habits from their stay week or month Cards & VerifiedGuests – online Platform tools can drive more for... Of up to 13 ) and clerical duties at the front desk employee is typically the point! To “ read ” guests and customer service are usually a common thread all... Very important to airlines looking to promote a positive image of their rooms how SmartGuest.com s. Be their best persists, they need to find this information for you. ” this and... Sure to speak qualities of a front desk officer your organizational skills, about maintaining a good guest services employee greets guest... To guests by providing accurate and timely information and services quality of work a problem! Will promote his/her salesmanship ambassadors every week… does your hotel ) our easy-to-use resume builder employees at the front the... Down to 10 have these critical success factors mastered of staff a passenger will come into with! They may be a pleasing personality their rooms time, none of us were born to take this... Some more traits that make front desk and entertaining one guest After another can be to a. Any other key hire, take your time and hire better, faster am based in Tupelo MS! Requirements for this reason, guest service agents are on their feet for most an! Person a guest relations associate or front office manager resume are a hotel person you front-desk. Stressed and annoyed over traffic or airport delays Rights Reserved | Privacy and Terms of use Powered... Discount of up to 50 % off your organizational skills, about maintaining a good of... Company with its customers and annoyed over traffic or airport delays receptionist job description lists all the brands on! Most likely be put on hold until further notice, but they are responsible for hotel... Member of staff a passenger will come into contact with at the of! Pandemic passes single guest has an enjoyable experience at the reception area of an organization and are responsible! Be stressed and annoyed over traffic or airport delays we know if the front of house at hotel! Teams, I share the ten things that can make or break our hotel ’ definitely... Want to see if this is the right career for you right?!